Terms and conditions/skilmálar
Booking Booking can be made by phone, email or letter. On booking, you will be asked for your name, nationality, telephone number, email address and day of arrival and departure.
For the service booked, you will by asked to confirm your booking with a your credit card details including your 3 digit security code. A non-refundable deposit of 15 % of the total cost is to be paid to hold the booking on confirmed basis.
Payment We do accept cash, cheque, made payable to us and most of credit an debit cards as Master card, Maestro and Visa. We cannot take Electron cards via telephone or email – they can only be taken with your present to swipe the card etc.
In case of payment through credit card, the bank charges very high handling fees and we regretfully have to pass part of this fee - 2,5 % of the total invoice - on to our clients.
If you wish to make an electronic bank transfer and need details of our bank account, please contact us.
Payment for accommodation cost lower than 15.000.- ISK. Full balance payment at date of arrival. If a room booking is cancelled with less than 48 hours‘ notice or if guests fail to arrive on the requeseted date of booking, we reserve the right to charge one night´s accommodation to the payment card. The rest of the booking is cancelled.
Payment for accommodation cost 15.000.- - 50.000.- ISK. Full balance payment is to be made 28 days prior to the date of arrival.
Payment for accommodation cost higher than 50.000.- ISK. 30 % of the payment must be received 28 days after the time of booking and full balance payment 28 days prior to the date of arrival.
Croup Terms/ Travel agenties
Cancellation – in case of full balance payment has been made 28 days prior to date of arrival. A cancellation must be notified in written form by the person who made the booking.
If a cancellation is received with more than 28 days‘ notice, we reserve the right to charge for 30% of the total amount of booking.
14 - 28 days‘ notice, we reserve the right to charge for 50% of the total amount of booking. 4 - 14 days‘ notice, we reserve the right to charge for 70% of the total amount of booking. Less than 4 days‘ notice, we reserve the right to charge 100% of the total amount of booking.
When you confirm the booking you agree to accept all these Terms and Conditions.